At Mary Frances Maker quality and craftsmanship is of our utmost concern. However, our jewelry is, by its very nature, delicate and should be handled with great care. If you experience the need for repair on any Mary Frances Maker pieces, please email maryfrances[at]maryfrancesmaker[dot]com to determine whether repairs can be accommodated, receive an estimated cost, and to be issued a Repair Authorization Number.
We would be happy to repair your jewelry free of charge if purchased within six months via maryfrancesmaker.com, a Mary Frances Maker Trunk Show, or in person directly from Mary Frances Maker. Items purchase after the six month period or from a third party will be subject to any necessary repair fees.
Photos of items in need of repair can help give a more accurate repair estimate. Quotes for repairs of valid for 30 days from the date given. Mary Frances Maker reserves the rights to change any repair quotes for items not received within those 30 days.
The customer is responsible for shipping charges both ways regardless of purchase date.