RETURNS & EXCHANGES
Items purchased at full price on maryfrancesmaker.com may be returned for exchange or store credit only within 14 days from your order's arrival at your door. Exchanges are only accepted for unworn, unaltered items in the original packaging (MFM box and/or pouch) with no damage to the item or its packaging. There will be a $10 restocking fee for any items received without the original packaging or in damaged packaging.
Please email maryfrances[at]maryfrancesmaker[dot]com to ontain a Return Authorization Number prior to shipping your item back for exchange. Please provide your name, address, order number, and reason for exchange. Exchanges will only be accepted with a Return Authorization Number clearly labeled on the exterior of the package. Approved returns will be issued store credit for the item's purchase price that can then be used for repurchase on maryfrancesmaker.com. We do not refund or give credit for shipping charges. We cannot accept returns or exchanges for items purchased anywhere other than maryfrancesmaker.com.
Return shipping and insurance charges are the responsibility of the customer.
Please allow up to five business days for your exchange to be processed once the item has been received. You will receive an email when the exchange is processed.
ALL ITEMS PURCHASED ON SALE OR WITH DISCOUNT CODES ARE FINAL SALE.
Mary Frances Maker has the right to deny credits if the merchandise returned for exchange does not meet our return policy requirements. If a package is not accepted, it will be sent back to the customer at their expense and store credit will not be issued.