Mary Frances Maker charges Sales Tax for any orders shipped to an address in Georgia. Orders shipped within Georgia will be charged the city's sales tax rate which varies between 4-9%. Mary Frances Maker does not currently charge a sales tax for orders shipped outside of Georgia.
Mary Frances Maker accepts the following credit cards: Visa, Mastercard, Discover, and American Express. Mary Frances Maker also accepts payments via Paypal and Apple Pay. Your credit card and/or Paypal or Apple Pay account will be charged at the time you place your order regardless of when the order will be ready to ship. You will be asked to provide your credit card number, expiration date, security code, and billing address.
All website purchases are shipped via UPS Ground and are fully insured with tracking available. The customer is responsible for all shipping costs. Orders ship out of our Atlanta, GA, studio within 1–3 days of order placement (if item is in stock) and can take anywhere from 2–7 business days to arrive at your door. Mary Frances Maker is not responsible for shipping delays once a package has left our care. Orders over $500 are eligible for free UPS Ground Shipping. This option will automatically be selected at checkout if you meet the order amount. If you would prefer a faster shipping method, you may unselect the free option and choose a different shipping speed.
SEMI-CUSTOM & CUSTOM ORDERS
Custom pieces are shipped via Next Day UPS Air. Any customized items may take up to six weeks for delivery from the time of order confirmation. An order is considered confirmed once we have communicated with the customer that your requested item is able to be produced and is in production. Customized orders cannot be cancelled once production has begun. Customized orders may not be refunded, returned, or exchanged.
RETURNS & EXCHANGES
Only Signature Birch items may be returned for online store credit only if Mary Frances Maker is notified within 5 days of when you received your order. The item for return must then be accepted within 10 days of when Mary Frances Maker has agreed to accept the return. Shipping expenses will be the responsibility of the customer. All items purchased on sale, with a discount code, or with any customization are final sale. No exceptions.
Mary Frances Maker has the right to deny credits if the merchandise returned for exchange does not meet our return policy requirements. If a package is not accepted, it will be sent back to the customer at their expense and store credit will not be issued.