With any questions or concerns, please feel free to reach out by emailing us directly at maryfrances[at]maryfrancesmaker[dot]com.
Ordering & Shipping
Once you submit your order, your credit card will be charged. Even though the funds are held and deducted from your credit limit, the funds are not automatically transferred to Mary Frances Flowers, LCC/DBA Mary Frances Maker (the merchant). The transfer may take up to three days. Once the funds are transferred into the MFM merchant account, MFM will ship your order, and you'll receive a notification that the order has shipped.
Most in stock items will ship within 72 hours of order placement. If an item is unable to be shipped within that timeframe, you will be notified immediately. Custom orders, semi-custom orders, and rings are all made to order and may take between three to five weeks from order date to arrive at your door. If you need something by a specific date or would like to expedite shipping, please add your request to the comments section at checkout or email maryfrances[at]maryfrancesmaker[dot]com with your request and order number. We will always do our best to accommodate your requests, and we appreciate your understanding and patience.
Once your order has shipped, you will receive a confirmation email from us with your tracking details. Be sure to check your spam folder in case the email was redirected there.
All orders that have a South Carolina shipping address will be charged the applicable sales taxes for both the state of South Carolina and your specific city's sales tax - usually somewhere between 6.5-7.5% total. We then remit this sales tax to the SCDOR.
During the holiday season, we're pleased to offer a giftwrap kit for $5 which includes a few pieces of our signature patterned tissue paper along with a beautiful cotton ribbon handled MFM gift tote.
Each order is packaged in a signature Mary Frances Maker gift box, great for travel and storage. If your item is morse code or cast directly from nature, there will also be an information card within your box notating what the item means/its backstory.
The best way to figure out your ring size is to visit your local jewelry store and ask for a professional ring sizing. If this is not feasible, use a manual ring-sizing guide by measuring the length around your finger. Keep in mind, this method is only a guide; therefore, we cannot be responsible for incorrect ring sizing. As a general guideline, we suggest sizing up one full size from your regular ring size if you are ordering any rings wider than 6mm.
Yes. Depending on the style and metal, the fee can vary. Please email us at maryfrances[at]maryfrancesmaker[dot]com to discuss. The customer is responsible for shipping in both directions.
As much of our jewelry is made to order, we have a fair amount of flexibility when it comes to ring sizes, chain lengths, stone choices, and metal colors - so yes, this is possible in some cases. However, some styles may prohibit further customization than what is currently offered on the website. Please email us at maryfrances[at]maryfrancesmaker[dot]com to discuss further customization options as this request would be considered a custom order. Additional fees may apply and all sales are final for custom pieces. No coupons or discount codes are accepted on custom orders.
Yes! Please get in touch with us by emailing maryfrances[at]maryfrancesmaker[dot]com. Half pairs of earrings are half the full retail price of a full pair of earrings plus shipping and applicable taxes. Coupon codes and discounts are not applicable and will not be accepted on made to order single earring orders.
Yes! Custom pieces made from sourced stones or stones you already have in your jewelry box are some of our favorite projects on which to work! Please get in touch by emailing maryfrances[at]maryfrancesmaker[dot]com to learn more about the process and get started on your custom piece.
All of our jewelry is first created out of wax or organic material in our South Carolina studio. Depending upon the design, it is then sent to a family-run casting house in New York City or our local production partner in Charleston, SC, for final production. We have worked with these companies for years, know the employees personally, and can attest to their quality and ethics.
Our jewelry is made in solid brass, solid sterling silver, or solid 14k gold. We do not offer plated or filled jewelry.
All diamonds and gemstones we use are natural. We source our stones from trusted suppliers in the US and Canada. We are always happy to use your repurposed family stones in custom projects.
Our natural gemstones can vary in size and color. Some stones may have inclusions, appear more opaque/translucent on screen, or have ribbons through the stone itself. This is not within our control, and we believe these "imperfections" add to the beauty of the pieces.
Each piece of jewelry is handcrafted and, therefore, delicate. Please exercise great care to enjoy your piece for years and years.
To clean brass and keep it shiny, we love the ketchup trick. Because of the acidity in ketchup, it has the ability to remove dirt and debris from your solid brass pieces rather quickly. Simply run your brass jewelry under warm water and using a soft bristle old toothbrush, scrub the piece with a dab of ketchup. Rinse the piece thoroughly and dry it immediately with a soft cloth so as not to create water marks. Continue the process until you reach the desired shine.
Our sterling silver items are solid silver and can be cleaned using a silver polish or jewelry polishing cloth. Similarly, our 14k gold pieces are solid gold and can be polished with a specified gold polish or jewelry polishing cloth.
For the absolute best way to clean your jewelry, we suggest leaving the job to a professional.
No. Jewelry photography is a balancing act between accurately representing the piece and showing the fine details. This is why we always list the dimensions in the product description and do our best to provide secondary photos of the piece being worn. If you have any questions regarding the size of a particular piece, please contact us at maryfrances[at]maryfrancesmaker[dot]com
A piece received as a gift may be returned for credit towards another MFM purchase on maryfrancesmaker.com so long as the gifted item has remained unworn and undamaged. Custom and semi-custom items cannot be returned or exchanged. The customer returning the piece is responsible for all shipping charges.