CONTACT

How can I get in touch with Mary Frances Maker?

With any questions or concerns, please feel free to reach out by emailing us at studio@maryfrancesmaker.com

ORDERING AND SHIPPING

What happens after I submit my order via maryfrancesmaker.com?

Once you submit your order, your credit card will be charged. Even though the funds are held and deducted from your credit limit, the funds are not automatically transferred to Mary Frances Flowers, LCC/DBA Mary Frances Maker (the merchant). The transfer may take up to three days. Once the funds are transferred into the MFM merchant account, MFM will ship your order, and you'll receive a notification that the order has shipped.

How long will it take to receive my order?

Orders ship out of our Atlanta, GA, studio within one to three days of order placement (if item is in stock) and can take anywhere from two to seven business days to arrive at your door. Items with any customization may take up to six weeks to ship.

If you need something by a specific date or would like to expedite shipping, please add your request to the comments section at checkout or email studio@maryfrancesmaker.com with your request and order number. We will always do our best to accommodate your requests, and we appreciate your understanding and patience.

How do I know when my order has shipped?

Once your order has shipped, you will receive a confirmation email from us with your tracking details. Be sure to check your spam folder in case the email was redirected there.

Do you charge sales tax?

Mary Frances Maker charges Sales Tax for any orders shipped to an address in the state of Georgia. Orders shipped within Georgia will be charged the city's sales tax rate which varies between 4-9%. Mary Frances Maker does not currently charge a sales tax for orders shipped outside of Georgia.

Can I get my order gift wrapped?

During the holiday season, we're pleased to offer a giftwrap kit for $5 which includes a few pieces of our signature patterned tissue paper along with a beautiful cotton ribbon handled MFM gift tote.

What kind of packaging will my order come in?

Each order is packaged in a signature Mary Frances Maker gift box, great for travel and storage. If your item is morse code or cast directly from nature, there will also be an information card within your box notating what the item means/its backstory.

JEWELRY

How do I find my ring size?

The best way to figure out your ring size is to visit your local jewelry store and ask for a professional ring sizing. If this is not feasible, use a manual ring-sizing guide by measuring the length around your finger. Keep in mind, this method is only a guide; therefore, we cannot be responsible for incorrect ring sizing. As a general guideline, we suggest sizing up one full size from your regular ring size if you are ordering any rings wider than 6mm.

Can I resize a ring that I ordered?

Yes. Depending on the style and metal, the fee can vary. Please email us at studio@maryfrancesmaker.com to discuss. The customer is responsible for shipping in both directions.

Can I order a ring in quarter sizes / a necklace in a longer chain / with a different stone / in white gold?

As much of our jewelry is made to order, we have a fair amount of flexibility when it comes to ring sizes, chain lengths, stone choices, and metal colors - so yes, this is possible in some cases. However, some styles may prohibit further customization than what is currently offered on the website. Please email us at studio@maryfrancesmaker.com to discuss further customization options as this request would be considered a custom order. Additional fees may apply and all sales are final for custom pieces. No coupons or discount codes are accepted on custom orders.

Can I replace a lost earring's mate?

Yes! Please get in touch with us by emailing studio@maryfrancesmaker.com. Half pairs of earrings are half the full retail price of a full pair of earrings plus shipping and applicable taxes. Coupon codes and discounts are not applicable and will not be accepted on made to order single earring orders.

Do you create custom pieces?

Yes! Custom pieces made from sourced stones or stones you already have in your jewelry box are some of our favorite projects on which to work! Please get in touch by emailing studio@maryfrancesmaker.com to learn more about the process and get started on your custom piece.

Where is your jewelry produced?

All of our jewelry is first created out of wax or organic material in our Georgia studio. Depending upon the design, it is then sent to a one of our US-based family-run casting partners for final production. We have worked with these casting companies for years, know the employees personally, and can attest to their quality and ethics.

What type of metal is used in MFM jewelry?

Our jewelry is made in solid sterling silver or solid 14k gold. We do not offer plated or filled jewelry. 

Where do the stones you use come from?

All diamonds and gemstones we use are natural, unless otherwise specified in the product description (we do use a lab alexandrite in our birthstone pieces for affordability reasons). We source our stones from trusted suppliers in the US and Canada. We are always happy to use your repurposed family stones in custom projects.

Why do the stones on my piece look different than those on the website?

Our natural gemstones can vary in size and color. Some stones may have inclusions, appear more opaque/translucent on screen, or have ribbons through the stone itself. This is not within our control, and we believe these "imperfections" add to the beauty of the pieces.

How do I care for my jewelry?

Each piece of jewelry is handcrafted and, therefore, delicate. Please exercise great care to enjoy your piece for years and years. 

To clean brass and keep it shiny, we love the ketchup trick. Because of the acidity in ketchup, it has the ability to remove dirt and debris from your solid brass pieces rather quickly. Simply run your brass jewelry under warm water and using a soft bristle old toothbrush, scrub the piece with a dab of ketchup. Rinse the piece thoroughly and dry it immediately with a soft cloth so as not to create water marks. Continue the process until you reach the desired shine.

Our sterling silver items are solid silver and can be cleaned using a silver polish or jewelry polishing cloth. Similarly, our 14k gold pieces are solid gold and can be polished with a specified gold polish or jewelry polishing cloth.

MISC

Are the pictures online to scale?

No. Jewelry photography is a balancing act between accurately representing the piece and showing the fine details. This is why we always list the dimensions in the product description and do our best to provide secondary photos of the piece being worn. If you have any questions regarding the size of a particular piece, please contact us at studio@maryfrancesmaker.com

Can I return a gift?

A piece received as a gift may be returned for credit towards another MFM purchase on maryfrancesmaker.com so long as the gifted item has remained unworn and undamaged. Customized items cannot be returned or exchanged. The customer returning the piece is responsible for all shipping charges.

What is your privacy policy?

Please visit our Privacy Policy page for our full policy.

What is your return policy?

Please visit our Shipping + Returns page for our full policy.

What is your repair policy?

Please visit our Repairs page for our full policy.

Additional questions?

Please get in touch via our Contact Page. We're always happy to help!